"More Affordable Choices" Call Us (858)-304-0858
"More Choices Are Available Try May Be Eligible for Free Insurance"
About Cigna
           Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security, headquartered in Bloomfield, Connecticut, US, is a global health services organization. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups (e.g. governmental and non-governmental organizations, unions and associations).
Cigna also offers Medicare and Medicaid products and health, life and accident insurance coverages primarily to individuals in the U.S. and selected international markets. In addition to its ongoing operations described above, Cigna also has certain run-off operations, including a Run-off Reinsurance segment. In the Phoenix, Arizona metro area Cigna runs a full-service staff-model HMO (health maintenance organization) with satellite clinics throughout the region, known as the Cigna Medical Group.
Quality of care
           The California Nurses Association (CNA) has determined that Cigna denies roughly 39.6% of all claims (compared to competitors such as Aetna who denied about 5.9% of all claims in the same time frame). Cigna's claim denial history is infamous to the point that in 2012, The Onion dedicated an entire article to lampooning the company and their CEO, David Cordani.
Awards
           Cigna received gold in the 2009 Gartner & 1to1 Customer Experience Excellence Award. The awards are given to the companies that "most clearly demonstrate exemplary customer relationship strategy and an unrivaled level of excellence in delivering the customer experience".
Cigna also recently received the JD Power award for customer service for all of its call centers for the fourth time in a row. According to the company, JD power ensures "Cigna HealthCare’s call center operations successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities.
© 2014 SunMoonHealthInsurance